Domestic Shipping. We offer a flat rate of $11.90 no matter how many items you pakage together and use Australia Post E-Parcel for our shipping service Australia wide and AusPost Express as an upgrade cost if fast delivery is required. Australia Post delivery times are usually within 3 to 5 days to all major cities.
Once shipped you will receive tracking information from AusPost where you can change delivery details for “Authority to Leave” packages at unattended homes. Please leave a note on your orders if you wish the packages to be left at a special location at your home. All packages are tracked through our automated tracking system. Please contact us if you require express service.
International. Where ever there are birds, we ship to you! We use Australia Post to dispatch orders. Delivery times vary depending on location from 5 to 14 working days. All packages are sent by registered post and trackable.
RETURNS and Refunds
Due to the nature of wild birds, the vast range of breeds, environment and seasonal habits of bird species, we do not offer our products for sale on a trial and return basis. Please choose your product carefully with the information provided, consult our sales team or email us at email@example.com if you are unsure of your purchase and our friendly staff will guide with your purchase.
Most of our products come with a 3 month product warranty against parts or electronic failures. Keep a copy of your receipt and return it to us for replacement or repair. Outside this 3 month period we advise you contact manufacturer direct whom at their discretion may have differing warranty periods.
For change of mind purchases, within 7 days of product arrival, unopened or unused products, returns are possible with a restocking fee of 10% or $15 per item , whichever is the greater. Shipping costs to be paid by the customer.
If your product purchase is not providing the desired success rates, contact our sales team to see how we might be able to recommend other complimenting products that will help you improve your success rates against stubborn birds. Email us at firstname.lastname@example.org
We are committed to environmentally friendly solutions to bird problems and we couldn’t do it without your loyal support.