Domestic Shipping. We offer a flat rate from $13.90 to $29.90 for bulky items no matter how many items you package together and use Australia Post E-Parcel for our shipping service Australia wide and AusPost Express as an upgrade cost if fast delivery is required. Auspost Express shipping may not be available for large bulky items, in this case we will choose a Courier with the quickest shipping time. Australia Post delivery times are usually within 3 to 5 days to all major cities and 1 to 2 days Express. Shipping is calculated at check out. (Shipping times may vary due to COVID impacts)
Any costs incurred as a result of redirection or redelivery of goods will be invoiced to the customer.
Once shipped you will receive tracking information from AusPost where you can change delivery details for “Authority to Leave” packages at unattended homes. Please leave a note on your orders if you wish the packages to be left at a special location at your home. All packages are tracked through our automated tracking system.
International. Where ever there are birds, we ship to you! We use Australia Post to dispatch orders. Delivery times vary depending on location from 5 to 14 working days. All packages are sent by registered post and trackable. For our New Zealand customers we offer competitive rates calculated at check out. Any duty’s, taxes and customs clearance is payable by the buyer.
RETURNS and Refunds
Due to the nature of wild birds, the vast range of breeds, environment and seasonal habits of bird species, we do not offer our products for sale on a trial and return basis. Please choose your product carefully with the information provided, consult our sales team or email us at firstname.lastname@example.org if you are unsure of your purchase and our friendly staff will guide with your purchase.
Most of our products come with a 6 or 12 month product warranty against parts or electronic failures. Keep a copy of your receipt and return the product to us if it is in need of replacement or repair.
The Customer has specific legal rights under the Australian Consumer Law in respect of goods and services purchased from Bird Control Australia. As a business we are meeting our obligations within the Australian Consumer Law. We therefore offer CONDITIONAL refunds and replacements.
If you would like to return your purchase for any reason, details of our returns guidelines are outlined below. If returned goods do not meet these criteria, a refund will be declined and we will return the products to you. Bird Control Australia reserve the right to charge for shipping costs incurred as a result.
All refunds must be authorised by a BCA staff member either over the phone or by email prior to return.
A restocking fee of 10% applies and shipping charges are the responsibility of the customer and will not be refunded.
Refunds are made if goods are returned in original and resellable condition with all packaging, manuals and registration cards within 6 weeks of date of purchase.
Some items are not returnable under any circumstances, these products are items such as consumables and returned items that are missing parts or are not in new condition. Additionally such returns may not be accepted by us or will be charged a restocking fee at our discretion which exceeds the minimum restocking fee of 10%.
For change of mind purchases, within 7 days of product arrival, unopened or unused products, returns are possible with a restocking fee of 10% or $15 per item , whichever is the greater. Shipping costs to be paid by the customer.
If your product purchase is not providing the desired success rates, contact our sales team to see how we might be able to recommend other complimenting products that will help you improve your success rates against stubborn birds. Email us at email@example.com
We are committed to environmentally friendly solutions to bird problems and we couldn’t do it without your loyal support.